Refund policy

Last updated: November 15, 2026

14-day returns

If you are not satisfied with your purchase, you can request a return within 14 days of delivery. Items must be unused, in their original condition and packaging. To start a return, contact us through our Contact page with your order number: we will send you the return instructions and address. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are paid by the customer, except when the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, and you will not need to pay for any return shipping.

Non-returnable items

Items that have been used, assembled, damaged by the customer, or are missing parts or original packaging cannot be returned.

Refunds

Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5-10 business days.

Cancellations

You can cancel your order free of charge until it has shipped. Once it has shipped, the return policy applies.

Questions

For any question about returns, please use our Contact page.